Online Betting Help Section

Welcome to the Help Section

You can always contact us by phone or email. However, most customers' questions are answered below.


New Customer FAQ and Customer Service FAQ - answer general questions about bonuses, fees, payouts, rollovers, and customer eligibility

Handicapping Contest FAQ - our yearly regular season NFL contest explained with screen shots, prize pool breakdowns, and general rules

Online Casino FAQ and Live Dealer Casino FAQ - get answers to technical questions, information on accessing the Online Casino and the Live Dealer casino, transferring funds, and rebates

How to deposit with BitCoin?- watch video

Poker Room FAQ - information about logging into and using the poker room

Technical Issues

How to enable cookies in 3rd party browsers to use many of the youwager products you must have cookies enabled

If you are having trouble loading our Cashier page, please review the following steps

General Info

Our KYC policy - no accounts from Costa Rica, no robots, no spoofing or masking of identity, and more

General House Rules

Sports Betting Rules

Sport specific gambling - information on baseball, boxing/mma, golf, hockey, football, and more

Live Betting - complete set of rules for both live betting products youwager offers

Betting Limits by Sport - general limits by sport and bet type

Teaser, Parlay, and Point Buying rules & payouts. More info on pleasers, overtime betting, props, etc can be found in the Wagering section

Venue changes or postposted games due to COVID-19 - rules and regulations

Racebook Rules

Racebook rule section

All race tracks listed

Payout and Limit info

Bonuses, Promos, Specials

Signup Bonus specific rules and info

How to qualify and collect Gambler’s Insurance

Qualify for a Free Payout?

Refer a friend and get a bonus - buddy referral rules to collect bonus

Didn’t find what you were looking for?

Please use the navigation menu and drop-downs to find the section that addresses your question.